nogood 88's Privacy Policy

1 Introduction and Scope

nogood 88 takes the privacy of its users seriously. This privacy policy describes what information we collect when you use the nogood 88 website and services, why it is collected, and how it is kept secure.

This policy applies to all individuals who have registered on the nogood 88 platform or are using the site in any way. By accessing the site, you are considered to have agreed to the terms of this policy. To learn about the full terms of use and other obligations, please read the Terms and Conditions.

In this policy, "we", "our", and "platform" refer to nogood 88 and its operating organisation. "You" or "user" means any visitor, registered or unregistered, on the platform.

2 Data Collection

2.1 Information You Provide Directly

When you create an account at nogood 88, make a deposit, claim a bonus, or contact our support team, you voluntarily provide certain information. This may include:

• Full name and date of birth
• Email address and mobile number
• Identity verification documents
• Payment details (bKash, Nagad, or Rocket account numbers — full numbers are not stored)
• Messages or complaint details sent to support

2.2 Automatically Collected Information

Some technical information is collected automatically while you use the site. This includes:

• IP address and device type
• Browser type and version
• Logs of which pages you visited and for how long
• How you arrived at the site (referral source)
• Session timestamps

2.3 Transaction Information

Records of all deposit and withdrawal activity are retained. This information is used to ensure financial accountability and prevent fraud. No complete financial details related to payment processing are stored on nogood 88's servers — only the transaction date, amount, and method identifier are kept.

3 Purpose of Data Use

nogood 88 uses the information collected for the following specific purposes:

• Account management: To complete registration, login, and identity verification.
• Financial transactions: To securely process deposits and withdrawals.
• Customer support: To resolve your enquiries or issues promptly.
• Fraud prevention: To detect suspicious activity and maintain platform security.
• Technical improvement: To monitor site performance and improve the user experience.
• Notifications: To send important updates, security alerts, and account-related information.

4 Cookies and Tracking

nogood 88 uses cookies and similar technologies to improve site performance and personalise your browsing experience.

4.1 Essential Cookies

These cookies are necessary for the basic operation of the site. They run automatically to keep login sessions active, store security tokens, and retain form data. Without these cookies the platform will not function properly.

4.2 Analytics Cookies

We use analytics cookies to understand which pages are visited most, where technical issues occur, and which features users use most. This information is analysed in aggregate form; no individual user is identified.

4.3 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may affect some important features of the site.

5 Sharing Data with Third Parties

nogood 88 does not sell your personal information to third parties for commercial purposes. However, limited information may need to be shared in specific circumstances to operate the service:

5.1 Payment Service Providers

The minimum information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the respective mobile financial service provider. This information is used solely for processing transactions.

5.2 Technology Partners

Our game service providers (such as Pragmatic Play, PG Soft, Evolution, JILI, and others) may access session information necessary for running games. They operate under their own privacy policies.

5.3 Legal Obligations

Relevant information may be provided in response to a valid court order or request from a law enforcement agency. In such cases, nogood 88 provides only the minimum information required and makes every effort to protect the user's interests.

6 Data Security

To keep your information secure, nogood 88 applies industry-standard technical and administrative measures.

However, no method of transmitting or storing data over the internet can be guaranteed 100% secure. We are committed to providing the highest level of protection possible, but absolute security cannot be guaranteed. It is your responsibility to keep your account password secure and not share it with anyone.

7 User Rights

As a user of nogood 88, you have certain important rights over your own information. These rights are described in detail below:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide the relevant information within 30 working days.

7.2 Right to Correction

If any information we hold about you is incorrect, you may request a correction. The correction will be made once identity verification is complete.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, financial transaction records and information required for fraud prevention may need to be retained for a set period for legal reasons.

7.4 Right to Restrict Processing

You may request that the processing of your information be restricted in certain cases. For example, if you do not wish to receive direct marketing messages, you may withdraw that consent.

For more details about these rights or to submit a request, contact information is available on the About Us page.

8 Data Retention

Your information is retained only for as long as necessary, after which it is securely deleted. In general:

• Active account data: for as long as the account remains active
• Transaction records: for the period required under financial regulations
• Support messages: up to 2 years after the issue is resolved
• Closed account data: for a set period after closure, as needed for fraud detection

Once the retention period has passed, data is permanently deleted or anonymised so that no individual can be identified.

9 Minors

All services at nogood 88 are for persons aged 21 and above. We do not knowingly collect information from minors (under 21).

If we become aware that a minor has created an account, that account will be closed immediately and the associated data will be deleted. To learn more about responsible play and maintaining safe limits, please read the Responsible Gaming page.

10 Policy Changes

nogood 88 reserves the right to update this privacy policy as needed. If any changes are made, the "Last updated" date at the top of the page will be revised accordingly.

For significant changes, registered users will be notified by email or via a notice when signing in to their account. Continued use of the site after a policy change indicates that you have accepted the updated policy.

For any questions about policy changes, terms of service, or other rules, you may find answers on our FAQ page.

11 Contact

For any questions, complaints, or requests regarding the privacy policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.